Business

Common Marketing Agency Client Complaints and How We Respond 

handling client complaints

At LaFleur, we pride ourselves on our open communication and transparency with clients. That means we get a lot of great questions and the occasional complaint. When this happens, we listen to our client’s concern, analyze relevant data, and create solutions to meet their needs. Below, we outline some of our clients’ most common concerns…

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Peer-to-Peer Recognition Should Be a Year-Round Commitment

peer to peer recognition

A Little Workplace Appreciation Goes a Long Way In today’s fast-paced, high-energy workplace, demand can often trump compassion. It’s easy to lose track of your employees’ valuable contributions to your company’s efforts and bottom line. Your staff consists of real people with out-of-work stressors and financial pressures of their own, and sometimes a simple compliment…

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Should You Ask Your Employees to Write a Company Review?

should you ask employees to write a review

Asking employees to write and post company reviews is a common practice that can give consumers and employers alike insight into how a business functions, including their daily operations, their approach to ethics and sustainability, and the quality of their products and services. For employees, writing a review can help them gain perspective on what…

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Going Up? Crafting a Strong Elevator Pitch

Elevator Pitch

Writing an elevator pitch is an important first step in understanding your business model and conveying your company’s purpose and mission to the outside world (not to mention potential business partners and investors). It’s also an art form that has been sorely mistreated since its inception, leading to myriad missed opportunities. When done correctly, an…

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Google Analytics: Nothing to Fear and Everything to Gain

Google Analytics is an online tool that helps web property owners understand their digital traffic. If you aren’t already using Google Analytics, you’re missing out on invaluable information, which in turn makes it impossible to properly interpret your results and optimize your web properties. The Google Analytics platform allows you to see where your users…

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Intelligent Design: The LaFleur Approach to Visual Storytelling

Digital Design

Preliminary Topics: Identity, Objective, Audience, and Medium Before jumping headfirst into any design, you should look before you leap. Consider these four preliminary elements: Brand/Identity: Evaluate and understand the brand you’re working with and its values. Audience: Who are you trying to connect with, and what are the major demographics? Objective: What is the project,…

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Pay-Per-Click Tools and Resources for Long-Term Success

Bring Your PPC Efforts to Maturity With These Helpful Tools and Resources Confession: When I first began managing paid digital campaigns, I thought I had it all figured out. I’d read all the blogs, watched all the tutorials, and even passed the AdWords certification exam on my first try. Coupled with my growing experience as…

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Is a Bad Google Business Listing Costing You Good Clients?

Google Business Listings

The Value of Having a Local Google My Business Listing Google has over 90% of global market share for search engine volume, so if you’re going to spend time on one local listing, make sure it’s Google My Business. It’s free, and you’re going to increase your online visibility exponentially by having it optimized. Creating…

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10 Minutes With Content Developer Leigh Ebrom

10 Minutes With Content Developer Leigh Ebrom Leigh Ebrom is a writer, researcher, and marketing strategist extraordinaire at LaFleur. Leigh earned a B.A. in international relations from Michigan State University and a J.D. from Valparaiso University, then worked for several years as an attorney practicing disability-related law. She later decided to transition into a career…

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Building Trusting Partnerships With New and Existing Clients

trusting partnership

Building Trusting Partnerships with New and Existing Clients Here at LaFleur, we know cultivating successful and trusting partnerships with our clients is what will drive our clients’ successes. Our customers often tell us they are looking for someone they can trust to help grow their businesses, and we pride ourselves on being trustworthy, professional, and…

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